*I Need Help Installing my safe!
Please remember that all our safes come with a predrilled
hole for bolting down. Its easy and fast, however, if you
feel you need help with installation it is a service provided
by a third party safe installer. Typically, required for
safes that are over 600 lbs, or if you are unable to install
it yourself. Not to be confused with the Inside Delivery
service provided by the freight companies (see "What
Is Inside Delivery?").
*Electronic locks (also see Why an Electronic
Described here is the LG Basic electronic lock used on most
safes, with the exception of media and fire safes. Please
see the product pages for detailed information on the electronic
locks on these safes. If you need to upgrade to a higher
end electronic lock with features such as dual user, audit
trail, time delay, time lock, etc. are also available as
upgrades on most safes. Please call us!
We leave electronic locks preset on the factory default
combination: 1-2-3-4-5-6. Changing the combination by the
user does NOT void our warranty and it is highly recommended.
*How do I change an electronic combination?
To change the combination on an electronic lock:
WITH THE DOOR OPEN
1.) enter six zeros (000000),
2.) enter the existing combination once, and
3.) enter the new combination twice.
Detailed instructions on how to operate your lock will be
shipped inside your safe.
*How Do I Get More Keys?
If you have a safe with a dual key lock, these keys can
be duplicated by a certified locksmith or order now online
with us before we ship our safe.
*How do I track my order?
Upon shipment of your order you will receive a notification
email with your shipment tracking number. (Most of our safes
are being delivered by UPS.) You will be able to use this
information to track your shipment directly with the freight
or package carrier. All freight companys will call you to
arrange a time for delivery.
*Government and Schools PO Orders
We do accept PO orders from pre-approved clients. Here is
the process involved:1.) In order to be approved for PO
invoicing, you can either email or fax us your credit reference
sheet, or complete and return our credit application form.
2.) We will notify you when your account is approved by
Accounting (usually takes 1-3 business days) 3.) Upon approval,
you can submit your PO and we will fulfill your order.
*What is a combination lock? (dial)
A combination lock is a lock that is unlocked by dialing
a combination. Although it can refer to both mechanical
and electronic locks, the term combination lock describes
a mechanical lock.
Mechanical locks are operated through a dial, which you
spin to the left, then right, then left, then right again
to open the lock. The dial mechanical locks that we install
on our safes will be preset to a unique 3 number combination.
This is a $75 value! Other companies ship the safe without
setting the combo. Forcing you to contact your local locksmith
to set the combo for you. Changing the combination by the
user voids our warranty.
*What is a dual key lock?
A dual key lock is a key lock that requires two keys to
open. Usually found on drop safes, depository safes, and
other type safety deposit boxes at the bank. This is a very
affordable and effective lock that requires both keys to
be turned before the lock unlocks.
The advantage of this lock is that it can require two people
to be present before it will open. There are two keys, the
"gaurd" key and the "user" key. The
"guard" key is the single key that matches all
dual key locks. The lock ships with one copy of this key
and it should be turned first.
The lock ships with two copies of the "user" key.
This key must be turned after the guard key. The user key
will turn further (about three eights of a turn) than the
guard key (which only turns almost one quarter turn).
It is important to realize that the keys must be inserted
with the teeth pointing either up or away from the hinges
(depending on the safe model and the boltwork configuration).Many
keys come with a code on them. Please make sure that you
keep track of the code written on each key and that you
use the correct key with the correct safe. It is somewhat
hard to find a locksmith that can duplicate these keys in
some small towns. It is howerer referred to an S&G Blank
and it is quite common.
*Do I have to pay extra for Residential
Thanks to our special rates, this is FREE from us...unlike
from many other companies. Freight companies charge a fee
for making deliveries to residential areas. Residential
Delivery Service is charged by the freight company at its
discretion. Please note that
thisis on all safes except for FireKing safes.
*What is a Liftgate?
Delivery is transportation of the shipment to your location
only. A lift gate is a mechanical lowering device that can
be used to offload your shipment from the back of the delivery
vehicle. All of our safe deliveries come with a FREE liftgate
service unless the safe is a small one and does not require
it. This is as much as a $100 value that many of our competitors
charge extra for.
How Soon can I receieve my order?
Please give us 1-2 working days to process an order after
receiving payment. We offer delivery via UPS, UPS Freight
and R&L Freightways. The area of the country in which
you live will determine delivery time. Usually 3-8 working
days after an order is processed.
What if my safe is damaged?
All safes are inspected prior to loading on the freight
truck. In the event that damage occured during shipmentyou
must REFUSE the order and we will send you a new safe. If
you accept a damaged safe you will have to try to get reimbursed
by the freight company. For your satisfaction do not accept
any safe delivery without inspecting the safe first. If
there is damage do not accept the safe.
How to pay?
We accept Visa, Master Card, American Express, Discover
and PayPal. Each of these transactions conducted over the
internet takes place in a secure environment (SSL). We also
accept checks and money orders, but there will be a 30 day
hold on your purchase from the date we receive your check.
We will set up an account for those companies that pay with
For More Information on our Shipping Policy please see
SHIPPING & RETURNS.